Frequently Asked Questions
Ó2008 Liberty TownCar
Q: Will I be charged
for waiting time?
A:
Our customers are privileged to free waiting time according to what type
of car they have selected. Our operators checking all flights ETA's (for
delays or earlier arrivals).
Sedans - receive 30
minutes free on domestic and on international flights.
Limousines - receive
30 minutes free on domestic and 50 minutes free on international flights.
Vans - receive 30
minutes free on domestic and 50 minutes free on international flights.
Q: How do I find
my driver?
A:
Your uniformed driver (suite and tie) will be holding a sign containing
your name, which will make it easier for you to find him. Our "meet and
greet" service will ease your airport travel.
Q: What kind of
cars do you have?
A:
All of our cars are new models 2004-2007.
Luxury Sedans are either Cadillac
and Lincoln Town Car available in dark and light colors. Stretch Limousines
- 2006 models are only Lincoln town cars and available in black and white
colors.
All of our limousines include TV,
DVD and CD Player. A complementary bar includes soft drinks and liquor.
Luxury Vans - for all airport pickups
can accommodate up to 10 passengers plus their luggage. For sight seeing
or other than airport transit, the vans can accommodate up to 14 passengers.
Q: When will you
charge my credit card?
A:
Your credit card will not be charged until the day off the service. Prepayments
can be arranged online for relatives or friends of the traveler.
Q: What if I am
unable to arrive in time for a reservation "No Show"?
A:
ALL no shows will be charged full rate. To avoid being charged you must:
- Call toll free (206) 941-0089 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
- Call (425) 289-6836 or email in the event your plans or flight have been changed.
Q: How can I cancel
and what is your Cancellation policy?
A:
All cancellations must be made within 24 hours prior to your arrival.
To avoid being charged you must cancel your reservation within 24 to 12
hours before service time. You must provide confirmation number for each
reservation.
- Email your cancellation 24 hours prior
- Fax your cancellation 24 hours prior
- Phone Cancellation 12-5 hours prior (Only weekdays 10am-8pm)
Q: What is your
"Service Guarantee"?
A:
After you have received your confirmation number, your car is guaranteed
to be there waiting for you. (Reservation must be made at least 24 hour
prior to the time of service and with a valid credit card.)
Q: What are your
hourly rates?
A:
Our rates are by the hour (BTH) also known as A/D (as directed).
- 2 hrs minimum on weekdays (Mon-Thur)
- 3 hrs minimum on weekends (Fri-Sun)
- 5 hrs minimum any day if traveling outside of the greater city limits
If you have any further questions,
please contact
us personally, and one of our operators
will provide you will the information that you need.
